Return of products
To return your product please mind the following:
· You can return the product for exchange within 10 days from delivery, using courier voucher, free of charge for returns within Greece and with a cost of 10€ shipment for international return.
· The returning product(s) must be in excellent condition with all labels and tags attached.
· The packaging must be firm, for prevention of any possible transportation damage.
· Shipments via Geniki Taxidromiki courier service are free of charge for all domestic returns. For other courier services you are responsible of paying the full cost/charge of your return and DRESS FORM has no liability upon that.
· If your new purchased product(s) is out of stock, for size or color, we credit you the product value for a future order if you wish.
· In case that your new purchase is more expensive than the returned product then you have to pay the difference. In case it is of a lower cost then you will receive the corresponding credit note valid for a period of one year.
· Sale items are not eligible to cash refund. You’ll refund the product value, not the shipping costs.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which DRESS FORM shall bear no liability.
Also be reminded that: The refund process usually takes 3-5 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.